Tiny Tetley Studio and Family Pass FAQs

Frequently asked questions

• What is a Family Pass?

  A Family Pass is a free membership that allows you to access Tiny Tetley Studio. It also means you can access other benefits, such as offers in our Bar & Kitchen and updates on other events for families.

  You only need to sign up for one pass per family, and you only need to sign up for it once.

• Why do I need to sign up?

  Signing up for a Family Pass is essential as it allows us to send you our rules of use for the space, which you must agree to in order to use the space safely.

  Family Passes also enable us to find out who is using the space, when they’re using it and how often.

  To measure this, once you’ve signed up, you will receive a link to a form that allows us to collect important practical information as well as additional, optional information about you.

  These additional questions have been designed to align with the way the UK Government collects Census data. This enables us to compare our audience profile to the general population of Leeds and the UK.

  By answering these questions you will help us to see the extent to which we’re serving everyone in our community. If there are any questions that you’d rather not answer, you can tick ‘Prefer not to say’ or skip to the next question.

• When will I get my physical Family Pass card?

  Your physical Family Pass card will be available to collect at Reception when you visit.

  You must have filled out the full Family Pass registration form in order for your card to be ready to collect.

• When is Tiny Tetley Studio open?

  Tiny Tetley Studio is open at the same time as our galleries, Wednesdays – Sundays, 10am–5pm.

• Do I need to book to visit Tiny Tetley Studio?

  No, once you have signed up for a Family Pass, you are free to use the space as and when you please.

  A reminder that you must sign in at Reception upon arrival. The space is open Wednesdays – Sundays, 10am–5pm.

• What else can I do when I visit?

  Visit our current exhibitions and enjoy breakfast, lunch or coffee and cake in our Bar & Kitchen, and check out our shop.

  Click here to visit our What’s on page.

• How busy does Tiny Tetley Studio get?

  The studio is popular and there are times when it does get busy, particularly at the weekend.

  If it’s a little busy for you upon arrival, you can always take a look at our free exhibitions first, or take a seat in our Bar & Kitchen for a coffee or a bite to eat while you wait.

• What are the rules for using the space?

  1. Sign in at Reception using your Tetley Family Pass card.

  2. Children must be supervised by an adult at all times. The Tetley is not responsible for the supervision of children.

  3. Please take and share photos and tag us @the_tetley but respect the privacy of other families.

  4. Help to keep this space clean and tidy and encourage your children to do the same.

  Tiny Tetley Studio has been inspected by the Royal Society for the Prevention of Accidents (RoSPA) and is checked regularly. However, small accidents and bumps between children will happen as part of an active childhood. Please be understanding of this and report any faults, damage or safety concerns to reception.

• Is there a place for my pram/buggy?

  Yes, there are designated areas for leaving your pram or buggy outside the Studio.

• What current offers does a Family Pass entitle me to in The Tetley Bar & Kitchen?

  Currently, a Family Pass entitles you to a free kids’ meal when you buy any main meal.

  You are entitled to one free kids’ meal per main meal ordered.

  You must show your physical Family Pass card in order to redeem the offer. Please ensure you have completed the full Family Pass registration form so we can have your card set up and ready to collect when you arrive.

  Family Pass offers are subject to availability and will change throughout the year.

• Does your Bar & Kitchen cater for children?

  Yes, there is a small children’s menu. Please let a member of staff know if you or your child have any allergies and we will do our best to cater to you.

  View our menus on our Bar & Kitchen page.

  We recommend you book a table if you plan to eat with us, but always do our best to cater to walk-ins.

• Can I park nearby?

  There are no onsite parking facilities at The Tetley.

  For more information about visiting The Tetley, go to our Visit page here.

   

• Can children over 5 use the space?

  The space is open to all children but is designed with under 5s in mind.

• Is the space suitable for children under 1?

  Yes, there are mats for babies and sensory objects for them to explore.

• How can I support this free resource for families?

  As a registered charity, your support is invaluable. You can make a donation online here, or at one of our donation points when you visit.

  You can also sign up for £28 a year to become a Member for 10% off in our Bar & Kitchen when you visit and a whole host of other exclusive benefits.

• I didn't receive a confirmation email. How did I complete the Family Pass sign up process?

  Please complete the second part of the Family Pass sign up by filling out this form.